Case Study for Turning Point

Turning Point : App Development for a Carpenter-Customer Interactive Platform - A Case Study

  • Product: Furniture
  • Industry: Ecommerce
  • Services: UI/UX Design, App Development
  • Technology Stack: React Native, Node.js

Introduction

In an ambitious undertaking, the project aimed to create a tech-enabled bridge between carpenters and customers. The primary objective was to digitally empower local carpenters, granting them enhanced visibility and avenues to grow their business. Simultaneously, the platform was envisioned to elevate the customer experience by introducing mechanisms like reward points, coupons, and lucky drawsight.

Project Highlights

01
Interactive Customer App

Tailored for both Android and iOS platforms to ensure widespread reach and user accessibility.

02
Super Admin Control

A meticulously designed web panel for efficient management and seamless operations.

03
OTP & Password Recovery

Integrated with an SMS gateway, this feature was implemented to bolster security and streamline user verification.

04
Lucky Draw Mechanism

A distinguishing feature, crafted to allow customers to partake in lucky draws using the points amassed from their purchases.

Features

Challenges & Solutions

  • Real-time Location Tracking

    Challenge : Perfecting the real-time capture of the carpenter's location at app launch.

    Solution : Deep integration with the Google Maps API to ensure pinpoint location accuracy.

  • Security Paradigms

    Challenge : Safeguarding user data, especially during critical processes like signup and login.

    Solution : The deployment of OTP-based verification via an SMS gateway and the use of SSL certificates ensured watertight security.

  • User Engagement

    Challenge : Sustaining engagement levels across both carpenter and customer user bases.

    Solution : The induction of a rewarding system, lucky draws, and proactive notifications to maintain user interest.ensured watertight security.

  • Hardware Compatibility

    Challenge : Guaranteeing app harmony with diverse hardware setups for testing and QR code outputs.

    Solution : Direct collaboration with clients for hardware facilitation, allowing both in-house and remote testing scenarios.

  • Coupon Dynamics

    Challenge : Systematic monitoring and management of coupon lineage and stock.

    Solution : The introduction of an exhaustive dashboard in the Admin panel for detailed oversight.

  • User Experience

    Challenge : Crafting an intuitive interface adaptable to a wide range of users.

    Solution : A dedicated UI/UX design phase, which took into consideration varied user behaviors and navigation preferences.

Visual Design

Conclusion

The Carpenter-Customer Interactive Platform is an embodiment of technological innovation paired with ground-level industry insights. By catering to the unique needs of both carpenters and customers, the platform has emerged as a beacon of digital transformation. The resulting ecosystem not only fortifies local artisans with digital tools but also offers customers a blend of convenience and rewards, setting the stage for mutual growth and satisfaction.

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