RO Care India stands as one of India's most trusted independent water purifier service providers. The company offers a comprehensive array of solutions, including RO installation, repair, maintenance, and AMC services, catering to a diverse clientele that spans domestic, commercial, and industrial sectors. RO Care India has an extensive service network encompassing various water purifier brands.
Recognizing the potential of digitization, RO Care India embarked on a transformational journey aimed at reinventing its service delivery process. The objective was to develop a comprehensive web portal and mobile application, with intuitive interfaces tailored for different user roles - service providers, service engineers, and customers. The digital platform was envisioned to enhance service efficiency, improve user experience, and facilitate business growth.
Designing an intuitive, user-friendly interface catering to a diverse user base was a significant challenge. The design needed to be simple yet functional for both tech-savvy users and those with limited tech exposure.
The platform had to be designed to handle a growing user base and an expanding portfolio of services. It needed to maintain top performance even under heavy load, which required efficient back-end architecture.
Ensuring that service engineers and vendors, who were more accustomed to traditional ways of working, could effectively use the platform was a crucial task. It required comprehensive training and continuous support.
Implementing live tracking and real-time status updates required a robust back-end